Shipping & Delivery

At GRECELL, we are committed to providing a reliable and convenient delivery experience for every customer. All eligible orders are shipped from our warehouse in the United States and delivered through trusted carriers.

Shipping Options

We offer free standard shipping on eligible GRECELL power stations and solar panels within the United States.

Please note that free shipping may not apply to certain accessories or other products.

Order Processing

After your order has been successfully paid, please allow 2–5 business days for order processing and shipment preparation.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and estimated delivery information.

Delivery Time

Standard shipping generally takes approximately 7–14 business days after shipment.

Delivery times may vary depending on the destination, weather conditions, carrier delays, holidays, or other circumstances beyond our control. Please use the tracking information provided in your shipping confirmation for the most accurate delivery status.

Shipping Locations

We currently ship eligible products to most locations within the United States.

Due to shipping restrictions and logistics limitations, we are unable to deliver to certain areas, including:

Alaska
Hawaii
Puerto Rico
Guam
American Samoa
U.S. Virgin Islands
Northern Mariana Islands
Marshall Islands
Palau
Armed Forces Americas (AA)
Armed Forces Europe (AE)
Armed Forces Pacific (AP)

Standard shipping is also unavailable for P.O. Boxes and APO/FPO addresses.

Shipping Carriers

Depending on your order and delivery location, your package may be shipped through one of our trusted logistics partners, including:

USPS
UPS
FedEx

The carrier is selected based on the product, destination, and shipping requirements.

Tracking Your Order

Once your order has been picked up by the carrier, we will send you a shipping confirmation email containing your tracking number.

If you do not receive your tracking email, please check your spam or junk folder. You may also contact our customer support team for assistance.

Multiple Shipments

If your order contains multiple products, your items may be shipped separately depending on product size, availability, or shipping requirements.

If this occurs, you may receive separate shipping confirmation emails and tracking numbers for each shipment.

Delivery Delays

While we work to meet the estimated delivery time, unexpected delays may occasionally occur due to severe weather, carrier disruptions, holidays, or other external factors.

If your tracking information has not been updated for an extended period or your order is past the estimated delivery window, please contact the carrier or our customer support team.

Address Changes

Please carefully verify your shipping address before completing your order.

Once a package has been shipped and is in transit, we may not be able to change the delivery address.

Delivered but Not Received

If the tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier promptly.

You may also contact our customer support team so we can assist you with the next steps.

Shipping Issues

If you experience a shipping-related issue with your order, please contact us within 30 days of placing your order so our support team can assist you.

Contact Us

If you have any questions about shipping or delivery, please contact our customer support team:

Email: service@grecell.com

Phone: 1-626-252-9136
Monday–Friday, 9:00 AM–6:00 PM PST

We are committed to providing reliable service and helping you throughout your order journey.